Our Policies

Stop N Shop Shipping & Return Policy

Effective Date: May 22, 2026
Applies To: All purchases made from Stop N Shop stores and online channels operating in Texas, USA.

1. Introduction

At Stop N Shop, customer satisfaction is a top priority. This Shipping and Return Policy outlines the terms and conditions governing order processing, shipping, delivery, returns, exchanges, refunds, damaged merchandise claims, and customer responsibilities.

By placing an order with Stop N Shop, customers agree to the terms described in this policy.

This policy applies to:

Online orders
In-store pickup orders
Local delivery orders
Standard shipping orders
Promotional and seasonal merchandise
Grocery and convenience products where permitted by law

This policy does not override any consumer rights available under applicable federal or Texas state law.

2. Shipping Coverage Areas

Stop N Shop currently ships within:

The continental United States
Alaska and Hawaii (select products only)
U.S. territories where carrier service is available

At this time, international shipping may not be available unless explicitly stated during checkout.

Some products may be restricted from shipment due to:

State or federal regulations
Product perishability
Carrier restrictions
Hazardous material classifications
Alcohol, tobacco, vape, lottery, or age-restricted products

Availability of shipping services may vary by ZIP code.

3. Order Processing Time

Standard Processing

Orders are generally processed within:

1–2 business days for standard merchandise
Same day or next day for local delivery where available
24 hours for most convenience and grocery items

Business days exclude:

Saturdays
Sundays
Federal holidays
Severe weather closures
Emergency operational interruptions

Delayed Processing

Order processing may take longer during:

Major holidays
Promotional sales
Inventory shortages
Extreme weather events
Carrier disruptions
System maintenance periods

Customers will be notified if significant delays occur.

4. Shipping Methods

Available shipping methods may include:

Standard Shipping

Estimated delivery:

3–7 business days

Expedited Shipping

Estimated delivery:

2–3 business days

Overnight Shipping

Estimated delivery:

Next business day where available

Local Delivery

Available in select Texas service areas.

Delivery windows may vary depending on:

Driver availability
Traffic conditions
Weather conditions
Product availability

In-Store Pickup

Customers may select in-store pickup during checkout for eligible items.

Pickup orders are typically available within:

2–24 hours

Customers will receive:

Order confirmation
Pickup notification
Pickup instructions

A valid government-issued ID may be required.

5. Shipping Charges

Shipping charges are calculated based on:

Shipping method selected
Delivery location
Package weight
Package dimensions
Order total
Promotional offers

Shipping fees are displayed during checkout before payment is finalized.

Stop N Shop reserves the right to:

Adjust shipping rates
Modify free shipping thresholds
Limit promotional shipping offers
Restrict oversized shipments

6. Free Shipping Promotions

From time to time, Stop N Shop may offer:

Free shipping promotions
Discounted shipping offers
Loyalty member shipping benefits

These promotions may:

Apply only to eligible products
Require minimum purchase amounts
Exclude heavy or oversized items
Be limited to specific ZIP codes
Expire without prior notice

Promotional shipping offers cannot typically be combined unless specifically stated.

7. Delivery Timeframes

Delivery estimates are provided for convenience only and are not guaranteed unless explicitly stated.

Stop N Shop is not liable for delays caused by:

Weather conditions
Carrier interruptions
Incorrect shipping addresses
Natural disasters
Power outages
Government actions
Labor disruptions
High seasonal order volumes

Once an order has been transferred to the shipping carrier, delivery timing becomes subject to carrier operations.

8. Incorrect Shipping Information

Customers are responsible for providing accurate:

Shipping addresses
Contact information
Apartment or suite numbers
ZIP codes

If incorrect information is provided:

Delivery delays may occur
Additional shipping charges may apply
Orders may be returned to sender
Refunds may be reduced by carrier fees

Stop N Shop is not responsible for lost packages resulting from incorrect customer information.

9. Lost, Missing, or Stolen Packages

Lost Packages

If tracking information indicates a package has not arrived within the expected timeframe, customers should contact customer service within:

7 days of the estimated delivery date

An investigation may be initiated with the carrier.

Marked Delivered but Not Received

If a package is marked as delivered but cannot be located:

Customers should:

Verify the shipping address
Check nearby locations
Contact neighbors or property management
Wait 24 hours for possible delayed scanning
Contact customer support

Stop N Shop reserves the right to:

Require a carrier investigation
Request supporting documentation
Deny claims where fraud is suspected

Stolen Packages

Stop N Shop is not responsible for packages stolen after confirmed delivery.

Customers are encouraged to:

Use secure delivery locations
Select signature confirmation when available
Utilize pickup options for high-value items

10. Damaged Shipments

Customers should inspect all packages immediately upon delivery.

If items arrive damaged:

Customers should:

Photograph the package and product
Retain all packaging materials
Contact customer service within 48 hours

Failure to report shipping damage within the required timeframe may affect eligibility for refunds or replacements.

Depending on the situation, Stop N Shop may:

Replace the item
Issue store credit
Provide a partial refund
Arrange a return shipment

11. Perishable Goods Policy

Certain products may be classified as perishable, including:

Prepared foods
Frozen products
Dairy products
Fresh produce
Meat and seafood
Bakery items
Temperature-sensitive merchandise

Perishable goods are generally:

Non-returnable
Non-refundable after delivery

Exceptions may apply for:

Damaged items
Spoiled products
Incorrect deliveries
Quality concerns reported promptly

Customers must contact customer support within:

24 hours of delivery for perishable claims

Photos may be required.

12. Return Eligibility

Most non-perishable and unopened merchandise may be eligible for return if:

Returned within the applicable return window
Accompanied by proof of purchase
In original condition
In original packaging where applicable
Unused and resalable

Stop N Shop reserves the right to inspect all returned merchandise before approving refunds.

13. Standard Return Window

Unless otherwise stated, eligible items may be returned within:

30 calendar days from the purchase date

Certain products may have shorter or longer return periods.

Holiday purchases may qualify for extended return windows.

14. Non-Returnable Items

The following items are generally non-returnable unless defective or prohibited by law:

Perishable food items
Opened consumables
Gift cards
Lottery tickets
Tobacco products
Vape products
Alcoholic beverages where prohibited
Clearance items marked final sale
Personalized merchandise
Digital products
Downloadable content
Health and hygiene products
Open cosmetics
Prescription medications
Fuel purchases

Stop N Shop reserves the right to designate additional products as final sale.

15. Refund Methods

Approved refunds are typically issued to the original payment method.

Refund methods may include:

Credit card refunds
Debit card refunds
Cash refunds
Store credit
Digital wallet reversals

Refund processing times may vary:

3–10 business days for banks and card issuers
Immediate or same day for store credit

Original shipping charges are generally non-refundable unless the error was caused by Stop N Shop.

16. Exchanges

Eligible products may be exchanged for:

The same item
Comparable merchandise
Store credit

Exchanges are subject to:

Inventory availability
Product condition
Applicable restrictions

17. Returns Without Receipt

Returns without a receipt may be accepted at Stop N Shop’s discretion.

In such cases:

Government-issued identification may be required
Refunds may be issued as store credit only
Refund value may reflect the lowest recent selling price
Return frequency monitoring systems may apply

Stop N Shop reserves the right to deny no-receipt returns.

18. Online Order Returns

Returning by Mail

Customers may return eligible online purchases by mail.

Customers should:

Contact customer support
Obtain return authorization if required
Securely package the merchandise
Include proof of purchase
Ship using an approved carrier

Customers may be responsible for return shipping costs unless:

The wrong item was shipped
The item arrived damaged
The product was defective

In-Store Returns

Eligible online purchases may also be returned at participating Stop N Shop locations.

Customers should bring:

The item
Order confirmation
Packing slip
Valid identification if requested

19. Refused Deliveries

If a shipment is refused by the customer:

Return shipping costs may be deducted from the refund
Original shipping charges may not be refunded
Additional carrier fees may apply

20. Subscription or Recurring Orders

If Stop N Shop offers subscription services or recurring deliveries:

Customers may cancel before the next billing cycle
Previously processed orders may not be canceled
Promotional discounts may be forfeited upon cancellation

Specific subscription terms may apply separately.

21. Fraud Prevention

To protect customers and business operations, Stop N Shop reserves the right to:

Limit return quantities
Refuse suspicious returns
Require identification
Delay refunds pending investigation
Cancel fraudulent orders
Restrict customer accounts

Fraudulent activity may be reported to law enforcement.

22. Canceled Orders

Orders may be canceled by Stop N Shop due to:

Inventory shortages
Pricing errors
Payment verification issues
Fraud concerns
Regulatory restrictions
Delivery limitations

If payment has already been processed, an appropriate refund will be issued.

23. Pricing Errors

Stop N Shop reserves the right to cancel orders containing:

Incorrect pricing
Incorrect product descriptions
Technical system errors

Customers will be notified if an order is affected.

24. Return Shipping Costs

Customers are generally responsible for return shipping costs unless:

The item is defective
The item was damaged during shipment
Stop N Shop shipped the incorrect product

Non-refundable shipping expenses may include:

Original delivery fees
Expedited shipping charges
Carrier surcharge fees

25. Product Availability

All products are subject to availability.

Stop N Shop reserves the right to:

Limit quantities
Substitute comparable products
Cancel unavailable items
Modify product assortments

For grocery and convenience items, substitutions may occur unless customers opt out during checkout.

26. Age-Restricted Products

Customers purchasing age-restricted items must comply with all applicable laws.

Age verification may be required upon:

Purchase
Pickup
Delivery

Acceptable identification may include:

Driver’s license
State-issued identification card
Military identification
Passport

Failure to provide valid identification may result in:

Refused delivery
Canceled orders
Non-refundable service charges

27. Force Majeure

Stop N Shop shall not be liable for delays or failures caused by events beyond reasonable control, including:

Severe weather
Natural disasters
Cyberattacks
Supply chain interruptions
Public health emergencies
Transportation disruptions
Government restrictions

28. Customer Responsibilities

Customers are responsible for:

Inspecting orders promptly
Storing products appropriately
Reviewing order confirmations
Providing accurate account information
Following return instructions

Failure to comply with policy requirements may affect refund eligibility.

29. Limitation of Liability

To the fullest extent permitted by law, Stop N Shop’s liability shall not exceed the amount paid for the applicable product or order.

Stop N Shop shall not be liable for:

Indirect damages
Consequential damages
Incidental losses
Lost profits
Delivery delays outside reasonable control

Some jurisdictions may not allow certain limitations.

30. Policy Modifications

Stop N Shop reserves the right to:

Modify this policy at any time
Update procedures without notice
Change eligibility requirements
Adjust shipping rates and return conditions

Updated policies become effective immediately upon posting.

Customers are encouraged to review this policy periodically.

31. Contact Information

For shipping, return, refund, or order assistance, customers may contact:

Stop N Shop Customer Support

Location: Texas, USA
Customer Service Hours: Vary by location
Email: support@stopnshop.com
Phone: (Insert Official Phone Number)
Website: www.stopnshop.com

Customers should have the following ready when contacting support:

Order number
Purchase receipt
Tracking information
Photos of damaged items if applicable
Contact information

32. Acceptance of Policy

By purchasing products from Stop N Shop, customers acknowledge that they have read, understood, and agreed to this Shipping and Return Policy.